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F.A.Q & Information

Our Products

What kind of cart is good for my oil?

That is probably our most asked question, and the answer is: we don’t know! At least not with a lot more information. But give us a call, we can consult with you and give you our best guess based on your description. We can also set ypu up with a cartridge sample pack, free with payment of shipping.

Can I custom brand my cartridge/battery/packaging?

Yes you can! Our sister company, Kind Identity can help you with all you custom branding needs. Check us out at kindidentitydesign.com.

Do your carts contain heavy metals? Are they tested?

NO, to the best of our knowledge, our cartridges do not contain heavy metals and YES, we definitely do test them. You can find lab test results on our carts here.

Can I see your products in person before I buy them?

YES, you can order sample packs of cartridges or jar samples by calling us at 707-742-3804, or you can come by our store location and many of the products we see online are on display. Please call us beforehand to make sure we have a sample of your desired product on hand.

Ordering & Shipping

Is Free Shipping only available for online purchases?

No, qualifying orders over $100, whether ordered by phone or online, are free. Qualifying orders are orders that can ship in 5  or fewer boxes. Bulk Orders over 5 boxes may be subject to Freight Shipping costs based on location and calculated at time of purchase. You can also pick up orders in person at our store location. Local delivery options are also available. Please call us for delivery pricing if you are in the Northern California San Francisco Bay Area.

When can I expect my Order?

Turnaround time on delivery varies, but most orders are shipped the following day as long as the order is recieved before 6pm PST.

Shipping can take anywhere from 5-10 business days.

Custom products and special orders are subject to different production and shipping times.

What is your return policy?

Please view our full return policy information.

Can I pay cash for an order?

YES! Give us a call and let us know what you would like. We’ll put your order aside for you until you can come in person to pay in cash or send us a money order and we’ll ship your order once the payment is recieved.

Store Hours

Monday – Friday: 10am – 4pm 
Saturday and Sunday: CLOSED

Call Or Text

General: (707) 742-3804

Design: (707) 385-1856

Store Location

      Reseller Form

      Apply for California Sales Tax Exemption
      Reseller's Application

      Reseller's Application

      Submit your reseller permit and information to be considered for California sales tax exemption on the Kind Supply Direct website, and through our wholesale store.

      Reseller Information

      Please complete all fields.

      Brief description
      Terms of Reseller Tax Exemption

      This certificate is for the purchase from applicable vendors of the item(s) I have listed in the Description of Property below.

      I will resell the item(s) that I am purchasing under this resale certificate, and that are listed in the Description of Property, in the regular course of my business operations, and I will do so prior to making any use of the item(s) other than demonstration and display while holding the item(s) for sale in the regular course of my business. I understand that if I use the item(s) purchased under this certificate in any manner other than as just described, I will owe use tax based on each item’s purchase price or as otherwise provided by law.

      I have read, understand, and agree to the Terms of Reseller Tax Exemption
      List all item types that apply.
      Terms of Service

      For Your Information: A person may be guilty of a misdemeanor under Revenue and Taxation Code section 6094.5 if the purchaser knows at the time of purchase that he or she will not resell the purchased item prior to any use (other than retention, demonstration, or display while holding it for resale) and he or she furnishes a resale certificate to avoid payment to the seller of an amount as tax. Additionally, a person misusing a resale certificate for personal gain or to evade the payment of tax is liable, for each purchase, for the tax that would have been due, plus a penalty of 10 percent of the tax or $500, whichever is more.

      I have read, understand, and agree to the Terms of Service
      Name as it appears on your resale license
      Signature of purchaser, purchaser's employee, or authorized representative
      Name of signer
      Address of Purchaser
      Address of Purchaser
      Address Line 1
      Address Line 2
      City
      State/Province
      Zip/Postal
      Enter today's date.
      Resale License
      Maximum upload size: 52.43MB
      Maximum file size is 10 MB
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