We Are Here to Help You!
F.A.Q & Information
What kind of cart is good for my oil?
That is probably our most asked question, and the answer is: we don’t know! At least not with a lot more information. But give us a call, we can consult with you and give you our best guess based on your description. We can also set ypu up with a cartridge sample pack, free with payment of shipping.
Can I custom brand my cartridge/battery/packaging?
Yes you can! Our sister company, Kind Identity can help you with all you custom branding needs. Check us out at kindidentitydesign.com.
Do your carts contain heavy metals? Are they tested?
NO, to the best of our knowledge, our cartridges do not contain heavy metals and YES, we definitely do test them. You can find lab test results on our carts here.
Can I see your products in person before I buy them?
Ordering & Shipping
Is Free Shipping only available for online purchases?
No, qualifying orders over $100, whether ordered by phone or online, are free. Qualifying orders are orders that can ship in 5 or fewer boxes. Bulk Orders over 5 boxes may be subject to Freight Shipping costs based on location and calculated at time of purchase. You can also pick up orders in person at our store location. Local delivery options are also available. Please call us for delivery pricing if you are in the Northern California San Francisco Bay Area.
When can I expect my Order?
Turnaround time on delivery varies, but most orders are shipped the following day as long as the order is recieved before 6pm PST.
Shipping can take anywhere from 5-10 business days.
Custom products and special orders are subject to different production and shipping times.
What is your return policy?
Please view our full return policy information.
Can I pay cash for an order?
YES! Give us a call and let us know what you would like. We’ll put your order aside for you until you can come in person to pay in cash or send us a money order and we’ll ship your order once the payment is recieved.